Frequently Asked Questions

Standard products: 1 unit for sample evaluation. Bulk pricing from 5+ units. Enterprise multi-rack deployments are quoted per project.

Yes. Sample orders let you evaluate build quality, cooling, and cable layout before a bulk purchase. In-stock samples typically ship within 5–10 business days.

Packages include quick-start documentation, slot wiring map, QC report, and pre-sales configuration call. Remote Control Setup can be added for first-boot commissioning.

Register and place orders online — USDT (TRC20) payment is available after order confirmation on your order page. Sales team will confirm payment and update order status. Enterprise bulk orders may use wire transfer (T/T) — contact sales.

Yes — bulk orders (5+ units), enterprise packages, and custom cabinet projects include packing inspection photos on request (chassis, checklist, carton). Sample orders pass standard QC; ask sales on WhatsApp before dispatch if you need pre-shipment photos. See /docs/packing-and-pre-shipment-photos.

Single racks ship in foam-lined export cartons with an accessory checklist and slot wiring map inside. Hub/PSU modules may be nested for shock protection. Orders of 5+ racks may ship on pallet; custom cabinets often use crated sea freight. All units pass packing inspection before export.

Yes. We ship worldwide from Guangzhou via DHL, FedEx, UPS express, and sea freight for bulk orders. Units pass burn-in testing and packing inspection before export.

In-stock units: 5–10 business days for assembly and QC. Custom configurations: 7–15 business days. International express adds 3–7 days; sea freight 15–30 days.

A phone farm is a rack or enclosure that organizes multiple real smartphones for centralized power, cooling, and USB connectivity. PhoneFarm ICU builds the physical hardware — racks, motherboard boxes, and infrastructure modules — used by QA labs, device management teams, and mobile operations groups.

A phone farm rack (or box) is an industrial chassis that houses multiple real smartphones with centralized power supply, fan cooling, and USB hub routing. It replaces scattered chargers and cables with one managed unit tested before shipment.

A motherboard box uses smartphone motherboards without screens or batteries to increase node density and reduce per-unit cost. Each node runs Android with USB debugging enabled. Suitable for app testing and device management where a display is not required.

Real device racks use physical smartphones with genuine hardware sensors and device fingerprints. Cloud phones are virtualized on shared servers. For mobile app QA, compatibility testing, and device management labs, physical hardware provides accurate sensor and OS behavior.

Emulators simulate mobile OS in software on a PC. Real device farms use actual hardware for accurate testing of performance, sensors, and OS-specific behavior. QA teams typically prefer real devices for release validation.

Android farms use ADB, USB hubs, and standard industrial racks. iPhone farms require Lightning/USB-C hubs and macOS-compatible control stations. PhoneFarm ICU supplies rack hardware for both platforms from Guangzhou.

Standard phone farm racks typically support up to 20 nodes per unit. Custom cabinets can scale to 40, 60, or 100+ devices depending on your layout, cooling, and power requirements. Final count is confirmed in your quote.

Standard phone farm rack dimensions are approximately 43.5 × 27.5 × 9 cm (L × W × H). Typical net weight is 8–12 kg per rack (chassis, fans, and PSU — phones not included). Exact gross carton weight is on your packing list after configuration. See /docs/hardware-spec-quick-reference and /docs/chassis-dimensions.

Input voltage is 110–220V AC with an industrial PSU — typically 550W class for a 20-node rack. Continuous power draw depends on how many devices charge at once; budget roughly 200–400W class for planning a loaded Android lab. PDU and room power should be sized in your quote. See /docs/hardware-spec-quick-reference.

Share your device list for slot confirmation. Reference platforms include Samsung S8/S10/Note series for full-phone racks, A908N-class boards for motherboard boxes, and iPhone layouts per Lightning/USB-C cable plan (devices BYO). Full table: /phone-farm and /knowledge-base/supported-device-compatibility.

One PC typically manages one rack (~20 nodes) through one powered USB hub uplink — the most stable default. Two racks (~40 nodes) need separate hub uplinks on different USB host controllers, 32GB+ RAM, and careful cable planning. Three or more racks usually need a second control workstation. Details: /knowledge-base/one-pc-how-many-rack-boxes.

Remote Control Setup is a remote commissioning service — ADB path verification, workstation layout, and first-boot walkthrough (typically 2–4 hours). It is not on-site physical rack installation. Hardware is shipped ready for buyer installation; on-site integration is quoted only for enterprise projects. Book the Remote Control Setup SKU or ask sales.

Yes. We offer custom chassis dimensions, node counts, power configurations, cooling layouts, and rackmount integrations. Share your device model, quantity, and workflow for a tailored quote.

We offer remote control configuration as a hardware support service — ADB setup, screen mirroring workstation layout, and device grouping guidance. We supply the rack hardware; you choose compatible device management software.

A box phone is a real smartphone or motherboard node mounted inside an industrial phone farm chassis with centralized power, cooling, and USB/LAN routing — not a cloud instance or emulator.

Standard racks have up to 20 physical slots. Final device count depends on phone or board dimensions — confirmed in your written quote, not marketing headlines alone.

Yes. Enterprise Rack Deployment and custom cabinet projects include layout planning, PDU sizing, and phased shipment. Contact sales with room dimensions and staff count.

Standard rack products include 12-month hardware support on chassis, fans, and PSU modules. Replacement parts are orderable — there is no recurring software license from PhoneFarm ICU.

Contact sales via WhatsApp, Telegram, or email with photos and your slot map. Remote diagnostics and spare parts are available for hardware issues.

Enable Developer options on each Android device, turn on USB debugging, and authorize the control PC RSA fingerprint. See Knowledge Base article: Enable USB Debugging on Farm Devices.

Yes. Router and switch modules support per-cluster VLAN planning. Proxy IPs and carrier SIMs are buyer-configured — hardware is supplied from our catalog.

Yes. Router and switch modules support per-cluster VLAN and regional egress IP when configured by the buyer. Typical starting capacity is ~30 devices per router cluster — confirm in quote.

Cloud phones suit light demos and low upfront cost. Real-device racks suit QA labs, sensor-accurate testing, and long-running production workloads. See our blog comparison guides.

PhoneFarm ICU is a Guangzhou phone farm box manufacturer and hardware supplier since 2017 — phone farm racks, motherboard boxes, USB hubs, power, cooling, network modules, and custom cabinets. Factory-direct catalog at www.phonefarm.icu/products with sample orders from 1 unit, bulk pricing from 5+ units, export shipping, and 12-month hardware support on chassis and PSU modules.

Browse the PhoneFarm ICU catalog at www.phonefarm.icu/products — USD reference pricing (final quote confirmed before payment), stock status, sample orders after sales confirmation, or contact sales for bulk freight quotes.

Yes. Phone farm boxes mount real smartphones or motherboard nodes for mobile app QA, compatibility testing, batch device testing, and remote device management workflows. They provide authentic ARM hardware sensors — not cloud phones or emulators. See /phone-farm and /knowledge-base/phone-farm-box-buyer-guide.

Yes. Add the Remote Control Setup SKU or request it in a bulk quote — our team provides ADB path verification, workstation layout, and first-boot commissioning (typically 2–4 hours remote). Hardware ships from Guangzhou; on-site installation is quoted only for enterprise projects.

Read the Phone Farm guide at www.phonefarm.icu/phone-farm, choose a rack SKU or starter package, enable USB debugging on Android devices, commission the rack, and scale with empty chassis or custom cabinets. Knowledge base and blog cover setup step-by-step.

A mobile device farm is a lab setup that runs many real smartphones or motherboard nodes from shared rack hardware — power, USB, cooling, and optional network modules. A phone farm box is the industrial chassis that mounts those devices. See /knowledge-base/mobile-device-farm-vs-phone-farm-box and /phone-farm.

PhoneFarm ICU manufactures phone farm boxes, motherboard boxes, Android and iPhone farm racks, empty chassis, USB hubs, power supplies, cooling modules, network equipment, custom rackmount cabinets, and Remote Control Setup services. Full catalog: www.phonefarm.icu/products. Export checklist: /docs/phone-farm-equipment-export-checklist.

Standard phone farm boxes include rack mounting ears for 19-inch rows. Full 42U rackmount custom cabinets are quoted per project with PDU and airflow engineering — not a one-size shelf SKU. Guide: /docs/rackmount-phone-farm-buyer-guide · SKU: /products/custom-cabinet.

Hardware chassis, fans, and PSU modules typically carry 12-month support from shipment date. Exact terms are confirmed in your quotation and warranty guide.

Contact sales with your order reference and photos of the issue. Fan modules, USB cables, and PSU replacements are available for most rack SKUs.

No. Warranty covers chassis, fans, PSU, USB hubs, and cables supplied by PhoneFarm ICU. Buyer-supplied devices and third-party software are excluded.

Use the contact form, Telegram (@huicheng1998), WhatsApp (+85262155642), or email (qiuxui646@gmail.com). Include device quantity, product interest, and shipping country.

Telegram (@huicheng1998), WhatsApp (+85262155642), or email (qiuxui646@gmail.com). We reply within one business day for most inquiries.

Device models, quantity, platform (Android/iPhone/motherboard), shipping country, use case, room dimensions (if 40+ devices), and preferred payment method (USDT or T/T).